Effective Date: August 10, 2026

At Videmape Painting Solutions, we are committed to providing professional painting services and quality workmanship. Because our services involve labor, materials, scheduling, and work performed specifically for each property, refunds and cancellations are handled according to the terms of the applicable estimate, proposal, or service agreement.

1. Deposits and Payments

Any deposit or advance payment will be applied toward the agreed project and services.

Whether a deposit is refundable will depend on the terms stated in the applicable estimate, proposal, or service agreement and applicable law.

2. Cancellations Before Work Begins

If you need to cancel or reschedule a project before work begins, please contact us as soon as possible.

Depending on the circumstances, cancellation may result in charges for materials already purchased, work already performed, scheduling commitments, or other reasonable costs, as permitted by the applicable agreement and law.

3. Refunds for Completed Services

Because painting services involve labor and materials that are applied specifically to a property, completed services are generally not eligible for a full refund solely because a customer changes their mind or is dissatisfied with the appearance after approving the work.

If you believe that the completed work does not meet the agreed scope of work, please contact us promptly so we can review the concern.

4. Workmanship Concerns

We take reasonable customer concerns seriously.

If you identify an issue that you believe is related to our workmanship, please notify us as soon as possible and provide details about the issue.

We may inspect the affected area and, where appropriate, provide a reasonable correction or other solution in accordance with the applicable agreement and warranty, if any.

5. Materials

Special-order or customer-approved materials may not be refundable once purchased, subject to the applicable agreement and the policies of the supplier.

6. Weather and Scheduling

For exterior painting projects, weather conditions may require a project to be delayed or rescheduled.

Weather-related scheduling changes do not automatically qualify for a refund when the project can reasonably be completed at a later date.

7. Approved Changes

If a customer requests changes to the agreed scope of work after the project has started, additional charges may apply.

Such charges are generally not refundable once the additional work or materials have been provided.

8. How to Request a Refund or Raise a Concern

To request a refund or report a concern about our services, please contact Videmape Painting Solutions using the contact information provided on our website.

Please include:

• Your name

• Project address or relevant project information

• Date of service

• Description of the issue or reason for the request

• Any supporting photographs or documentation, if applicable

We will review the request and respond within a reasonable period.

9. Refund Processing

If a refund is approved, it will generally be issued using the original payment method where possible.

Processing times may vary depending on the payment provider or financial institution.

10. Applicable Law

Nothing in this Refund Policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Refund Policy, please contact Videmape Painting Solutions through the contact information provided on our website.